molland House

Privacy and Cookie Policy

Information we collect about you - GDPR

When you make a booking with us we collect the names of all the guests who will be staying, the Home address, email address and telephone number of the person making the booking. We also collect a debit or credit card number to hold the room.

How we use the information we hold on you
We use your home address as part of the card payment processing to validate the card.
We will use your email address to send you confirmation of the booking and an email with more details on how to find us and other information you may find useful for your stay.
After your stay you will receive an automatic email from our booking system asking you to fill in a feedback form. We also send you an additional email checking everything was ok with your stay and offering you ways to stay in contact with us by social media or email if you choose to do so.
We will not use your telephone number to contact you unless it for an emergency and/or we have been unable to contact you by email.
How is your data stored
All of the personal and debit/credit card data you supply us, as part of the booking process, is stored securely on a third party system, Qbooks
Neither we nor QBooks will share your information with any third party unless there is a legal reason for doing so.
Marketing
We do not share any of your information with third parties.
We may email after you stay through Tripadvsior to ask you to review your stay.
We do not store any of you details for further marketing this does
Guest Registration
We are required by law to collect the following information on all our guests. We do this by asking you to complete a registration form on arrival.
For commonwealth guests;

  • Name and nationality

For non commonwealth guests;

  • Name, nationality, passport number, address of next destination

We will keep these forms safely in a locked filing cabinet. We are required to keep these registration forms for a year and show them to a police officer if they request to see them. We will destroy these forms 12 months after your stay.

Access to your information
You have the right to request a copy of the information we hold about you. If you would like a copy of this information please email tracy@mollandhouse.co.uk

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
You can set your browser not to accept cookies. See www.aboutcookies.org for more information.

WiFi Surveillance Cameras

We have 7 WiFi cameras on the outside of the B&B. One looks down the drive at the main gate, the other looks over the car par towards the front door of the main house and the 3rd looks out over our garden and paddock. None of the cameras are pointed at the guest bedrooms , door or windows.
We use these cameras for the security of our property, ourselves, our animals, our guests and our guests.’ property.
The data is recorded securely online and is only kept for 7 days.
The only people to have access to this data are B&B owners: Tracy Marchant & Steve Marsh.
The data can only be accessed via our main computer which is password protected.